Ievgen Miroshnikov - Community Spotlight
Announcement - new case tracking system for Dynamics
Announcement - new case tracking system for Dynamics
New Case Assignment tool for Dynamics Support Team
Hello Business Dynamics F&O and AX community!
I wanted to take this opportunity to give the community a heads up that the Dynamics Support team is in the process of moving to a new case management tool built on our very own Microsoft Dynamics CE (CRM) product! We are looking forward to moving to this tool to gain efficiencies and help in collaboration so we can answer your questions faster! With this new product there are a few items I want to bring to your attention so you aren’t caught off guard.
You will see communications from us using our new alias@microsoftsupport.com We all have new emails so that we can keep our support case information more secure and separate from the rest of our Microsoft emails. It is still us! Please don’t let us go into your Spam or Junk folders.
We encourage you to continue to Reply All to any case emails you receive from us to keep everyone informed, but there will no longer be a casemail alias that has to be copied to update the case. However the Subject of the email must have TrackingID#<Case Number> at the end and in that exact syntax so that our case system is updated.
For example: RE: Business Central setup TrackingID#2008260041111111 So bottom line here, don’t mess with the end of the subject!
Case numbers will be longer and start with a 2 instead of the 1 you are used to.
Thank You for continuing to use Business Central for your ERP needs and for utilizing our team when you need help. Stay tuned to this blog for more information on our upcoming Fall release, new features and year-end tips. We wish you all the best through the rest of 2020 and beyond!
D365 Champs Power Platform Meetup Chennai Chapter | August 22, 2020
![]() | This video is a demo of newly launched Project Operations which is still in Public Preview and is going to be in GA in Oct’ 2020. Project Operations has an integrated Scenario between two Apps, namely MS Dynamics 365 CE and MS Dynamics F&O using Dual Write and is pretty exhaustive and complicated to setup. View the session(67 min.): D365 Champs Power Platform Meetup Chennai Chapter | August 22, 2020 Presenter: Kuldeep Gupta |
Server-Side Synchronization Series Part 1: History of other Sync methods and why you should be using Server-Side Sync
Server-Side Synchronization Series Part 2: How Server-Side Sync reaches out to Exchange
Server-Side Synchronization Series Part 3: Correlation and Automatic Promotion
Server-Side Synchronization Series Part 4: In-Reply-To Correlation and Forwarding Emails
AXUG webinar recording and Powerpoint for using Azure Machine Learning for Planning in Microsoft Dynamics 365 Finance and Operations
Microsoft Dynamics GP Fall 2020 Upgrade Blog Series Schedule
TechTalk Series: Using the Power Platform to Extend Finance and Operations Apps
TechTalk Series: Using the Power Platform to Extend Finance and Operations Apps
Using the Power Platform to Extend Finance and Operations Apps
A Microsoft Dynamics 365 FastTrack TechTalk Series This TechTalk series will provide information and resources that will help you determine when to use the Power Platform to extend the capabilities of Finance and Operations Apps. We will cover use cases for Power Automate, Power Apps, Power Virtual Agents, the Common Data Model, and the Common Data Service. In addition, we will cover the do's and don'ts for Application Lifecycle Management with power platform components with your Finance and Operations apps. | ![]() |
Sessions include:
Part 1: Power Platform - Extend Finance and Operations Apps (DYN841PAL2) | Recording Available |
Part 2: Common Data Service (DYN842PAL) | September 09, 2020 2:00 PM Pacific Time |
Part 2: Common Data Service (DYN842PAL2) | September 10, 2020 7:00 AM Pacific Time |
Part 3: Power Automate (DYN843PAL) | September 23, 2020 2:00 PM Pacific Time |
Part 3: Power Automate (DYN843PAL2) | September 24, 2020 7:00 AM Pacific Time |
Part 4: UI Flows (DYN844PAL) | October 07, 2020 2:00 PM Pacific Time |
Part 4: UI Flows (DYN844PAL2) | October 08, 2020 7:00 AM Pacific Time |
Part 5: Power Apps: Canvas Apps (DYN845PAL) | October 21, 2020 2:00 PM Pacific Time |
Part 5: Power Apps: Canvas Apps (DYN845PAL2) | October 22, 2020 7:00 AM Pacific Time |
Part 6: Power Apps: Model-driven Apps (DYN846PAL) | November 04, 2020 2:00 PM Pacific Time |
Part 6: Power Apps: Model-driven Apps (DYN846PAL2) | November 05, 2020 7:00 AM Pacific Time |
Part 7: Power Apps Portals (DYN847PAL) | November 18, 2020 2:00 PM Pacific Time |
Part 7: Power Apps Portals (DYN847PAL2) | November 19, 2020 7:00 AM Pacific Time |
Part 8: Power Virtual Agents (DYN848PAL) | December 02, 2020 1:00 PM Pacific Time |
Part 8: Power Virtual Agents (DYN848PAL2) | December 03, 2020 7:00 AM Pacific Time |
Part 9: AI Builder (DYN849PAL) | December 16, 2020 7:00 AM Pacific Time |
Part 9: AI Builder (DYN849PAL2) | December 16, 2020 1:00 PM Pacific Time |
Part 10: Mixed Reality (DYN850PAL) | January 06, 2021 1:00 PM Pacific Time |
Part 10: Mixed Reality (DYN850PAL2) | January 07, 2021 7:00 AM Pacific Time |
Part 11: Industry Accelerators (DYN851PAL) | January 20, 2021 2:00 PM Pacific Time |
Part 11: Industry Accelerators (DYN851PAL2) | January 21, 2021 7:00 AM Pacific Time |
Part 12: Customer Voice (DYN852PAL) | February 03, 2021 2:00 PM Pacific Time |
Part 12: Customer Voice (DYN852PAL2) | February 04, 2021 7:00 AM Pacific Time |
TechTalk Videos in Community | All TechTalks Library | Receive Alerts for New TechTalks |
Analytics to manage customer’s credit collections in Microsoft Dynamics 365 Finance and Operations
What's new or changed in Finance and Operations in 10.0.14 in platform updates
Now Available on Community - Microsoft Dynamics 365 Customer Voice
Microsoft Dynamics 365 Customer Voice allows you to stay connected with your customers with end-to-end customer feedback solutions. Our goal with Customer Voice is to make collecting and distributing feedback from customers across teams standardized, so that everyone can provide a best-in-class product or experience designed for the customer. With Customer Voice, you can:
Capture feedback immediately
- Customize future interactions with your customers by quickly collecting feedback based on personalized surveys created from easy-to-use templates.
Integrate data to gain deeper insights
- Continuously connect feedback with customer information in other Microsoft business applications to create contextual insights.
Take action based on real-time feedback
- Engage with customers more effectively by understanding what drives their satisfaction—in the moment, based on auto-response triggers and customized dashboards.
Visit the Customer Voice Community area to find product information, technical documentation, customer showcase, or visit the Customer Voice forum to start a discussion, or find answers to your questions.
Now Available on Community - Microsoft Dynamics 365 Project Operations
Microsoft Dynamics 365 Project Operations connects your teams from initial quote to project accounting within a single application to win more deals, accelerate delivery, empower employees, and maximize profitability. Project Operations unifies operational workflows to provide the visibility, collaboration, and insight needed to drive success across teams, from prospects to payments. Project Operations allows you to:
- Get more accurate quotes and perfect sales to delivery hand-offs
- Optimize resource scheduling with accurate demand forecasting
- Improve collaboration across all team members
- Deliver projects on-time and on-budget
- Drive financial performance and increase project profit margins
Visit the new Project Operations Community area to find release documentation, or start a discussion or ask questions in the Project Operations forum.
Now Available on Community - Industry Accelerators
Industry accelerators include powerful connected experiences that are designed to support common, existing business needs for specific industries, enabling solutions that deliver new insights and more personalized customer engagements. This helps simplify efforts to procure partner solutions or build custom applications by providing access to a unified data layer that saves customers the time and resources they would have spent creating their own proprietary data layer or attempting to integrate disparate systems and solutions.
With built-in collaboration with industry leaders, the freely-available accelerators extend the Common Data Model to include new entities to support a data schema for concepts within specific industries, enabling ISVs and other solution providers to quickly build industry vertical solutions.
Visit the Industry Accelerator Community area to engage with professionals specific to your industry. Currently there are 7 Accelerators available, learn more and ask questions in the following forums:
- Automotive Accelerator
- Education Accelerator
- Financial Services Accelerator
- Healthcare Accelerator
- Manufacturing Accelerator
- Media and Communications Accelerator
- Nonprofit Accelerator
AX2012 to Finance and Operations Apps Upgrade | September 3, 2020
TechTalk: AX2012 to Finance and Operations Apps Upgrade | September 3, 2020
![]() | TechTalks deliver in-depth on-demand sessions on specific capabilities, guidance on implementations, tools, and best practices delivered by an architect to accelerate your Dynamics 365 journey. Please join us for this TechTalk which will provide an overview on how to upgrade code and data from Dynamics AX 2012 to Finance and Operations Apps. View the TechTalk (66 min.): AX2012 to Finance and Operations Apps Upgrade | September 3, 2020 Presenters: |
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